In the event of a claim, please report it to the Claims Company within 31 days of any charge made to your card by the car rental company for damage involving the rental vehicle.
You will be issued with a Claim Reference Number, which should be quoted on all subsequent correspondence and a claim form will also be sent to you.
The Claims Company is:
Travel Guard, PO Box 60108, London, SW20 8US
Phone: + 44 (0) 845 603 6443, Fax: + 44 (0) 870 130 1953
Email: insurance4carhireclaims@travelguard.com
Please notify Travel Guard by clicking on the e-mail link above or by calling them on + 44 (0) 845 603 6443
Lines open Mon-Fri 09.00-17.00 GMT
Please return your completed claim form to the Claims Company together with those items of the supporting documentation set out below that are relevant to your claim:-
• Copy of your Certificate of Insurance
• Copy of Car Rental Agreement.
• A copy of your Charge Receipt (if separate from the Rental Agreement)
• Renter's copy of the rental company's accident damage report.
• If the incident by law requires the attendance of the Police, we require a copy of the Police Report.
• Invoices / Receipts / other documents confirming the amount you have paid in respect of Accident / Damage / Loss etc. for which the Vehicle Rental Company holds you responsible.
• Copy of the driving licence of the person driving the rented vehicle involved in the accident (the driver).
• Name and address of your bank together with the sort code and account details. This will facilitate reimbursement as the insurance company prefers to make the payment directly to your bank.
FAILURE TO PROVIDE FULL DOCUMENTATION MAY JEOPARDISE THE REIMBURSEMENT OF YOUR COSTS.
HELP
If you need help with the claims process or any other help then click here
Phone: + 44 (0) 844 892 1770
Email: info@insurance4carhire.com
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